Privacy Policy

1300 FLOWERS™ is committed to ensuring the privacy and security of all personal information collected for the purpose of processing flower orders. 1300 FLOWERS™ respects the privacy of all its customers and the recipients of flowers and complies with the National Privacy Principles (Privacy Amendment (Private Sector) Act 2000).

We do not sell, rent or lease any personal customer information to third parties. We will provide details to florists and delivery couriers and other companies that work on our behalf in order to provide this flower delivery service.

When you order or register with 1300 FLOWERS™, we will ask you to provide the personal contact details of the sender, including payment details and personal contact details of the recipient of the ordered flowers.

1300 FLOWERS™ takes all reasonable steps to protect all of the personal information we gather from loss, unauthorized access, modification, disclosure or any misuse.

1300 FLOWERS™ receives and stores any information you enter on or give us in any other way according to Australian data storage standards.

1300 FLOWERS™ uses Secure Socket Layer (SSL) technology to protect your transaction and credit card details. SSL is the industry standard for the transmission of credit card details. SSL technology provides 128 bit encryption of your order details which effectively scrambles all your data so that it cannot be read when it is being transmitted over the internet to our order database.

Any user of the 1300 FLOWERS™ system can choose not to provide certain information, but then they might not be able to take advantage of the products we offer. We use the information that you provide for purposes such as responding to your requests, customizing future ordering for you and communicating with you.

As a user of 1300 FLOWERS™, you may receive emails or SMS text messages from us. These may include reminders before Valentine’s Day and Mother’s Day and Anniversaries. Please let us know by return email or SMS text if you do not wish to receive this material.

1300 FLOWERS™ may send you marketing material that we consider is useful to you. 1300 FLOWERS™ may also send information about current promotions. Please let us know if you do not wish to receive this material and we will not send it to you.

We receive and store certain types of information automatically whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses This information is used for fraud prevention or to measure or collect session information.

We might receive information about you from other sources and add it to our account information. This may include information like your IP address, your URL clickstream, your delivery, address and account information.

Any user of can choose not to provide information. However, this may prevent an order being processed if the information is in a mandatory field marked with asterisk (*).

You can access, update and amend your membership details at any time if you are a registered user of by logging in and clicking on Register.

If you are under 18, you can only use with the involvement of a parent or guardian.

To ensure all our orders are processed correctly we may contact you if an internet order has not processed correctly.

Operation of

1300 FLOWERS™ takes all reasonable measures to maintain our services. 1300 FLOWERS will at times update or modify services or offer new services to our members from time to time and has the right to do so without advance notice.

1300 FLOWERS™ reserves the right to change any service at any time to withdraw or modify one or more aspects of the website where technical reasons require.

Technical difficulties may be beyond the control of 1300 FLOWERS™, for example, if there are issues with users’ own Internet Service Providers (ISP’s). There may also be times when the service becomes unavailable, whether on a scheduled or unscheduled basis. For security or other reasons, we may also require you to change password or other information which facilitates access to the service.

Communications from 1300 FLOWERS™

1300 FLOWERS™ will send electronic mail to you, for the purpose of informing you of changes or additions to or of any 1300 FLOWERS™ related products and services.

You may opt out of this notification service by replying to the electronic mail that was sent with the word "unsubscribe" (without the quotes) in the subject line.

1300 FLOWERS Address:
303 Coronation Drive, Milton Brisbane

Click to call 1300 356 937